What happens if I make an online booking?
What if I change my mind about my booking?
What if I need to change the dates of my booking?
What if must cancel my booking?
Can I get my deposit back if I cancel before making the balance payment?
If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $270 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking
50
5
We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com
100
10
If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.
90
20
Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.
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59
As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.
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94
Will I have to pay any extra for my booking?
What do I need to do if I want to have the pool heated?
Can we check-in earlier than 4pm, or check-out later than 10am?
Will the villa I book have a gas BBQ?
Can we get a crib & highchair for our baby/toddler?
All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes
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141
You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.
75
230
This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.
144
81
Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.
51
42
Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.
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53
How can I book tee times for our Orlando golf vacation?
How do I pay for my booked tee times?
How do I use my paid for tee times?
Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)
82
47
We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.
82
62
We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.
68
87
How do I pay for my villa booking?
Can I pay in a currency other than the quoted USD price?
If I have to cancel my booking, can I get my deposit refunded?
If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?
When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $270 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.
27
77
When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.
58
73
Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.
86
78
Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.
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74
Can I have the villa pool heated?
Can I order a hire car, or book flights with you?
Can I organise our visits to Disney and other theme parks with you?
Can you recommend things to do and places to go or eat in the Orlando area?
Yes you can. This does however have an additional charge and this amount varies between different owners and Property Managers, but is usually between $35 - $45 per day. However, for rentals over 21 days we can often negotiate a discount off the total cost of the pool heat for the length of your booking. Please also be aware that pool heaters at Highlands Reserve during winter months can be affected by the ambient temperature and do shut down to protect the working of the unit if it drops below 55°F (13°C). Please see our Terms & Conditions for full details.
You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights
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25
Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets
322
87
Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.
66
25
If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $270 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking
50
5
We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com
100
10
If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.
90
20
Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.
145
59
As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.
123
94
All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes
160
141
You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.
75
230
This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.
144
81
Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.
51
42
Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.
74
53
Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)
82
47
We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.
82
62
We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.
68
87
When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $270 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.
27
77
When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.
58
73
Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.
86
78
Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.
353
74
Yes you can. This does however have an additional charge and this amount varies between different owners and Property Managers, but is usually between $35 - $45 per day. However, for rentals over 21 days we can often negotiate a discount off the total cost of the pool heat for the length of your booking. Please also be aware that pool heaters at Highlands Reserve during winter months can be affected by the ambient temperature and do shut down to protect the working of the unit if it drops below 55°F (13°C). Please see our Terms & Conditions for full details.
You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights
94
25
Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets
322
87
Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.
66
25
