Frequently asked questions

If you have any questions please select the relevant category below
Booking
Payments
Golf  booking
Cancellation
Extras

What happens if I make an online booking?

What if I change my mind about my booking?

What if I need to change the dates of my booking?

What if must cancel my booking?

Can I get my deposit back if I cancel before making the balance payment?

What happens if I make an online booking?

If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

50

5

What if I change my mind about my booking?

We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

100

10

What if I need to change the dates of my booking?

If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

90

20

What if must cancel my booking?

Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

145

59

Can I get my deposit back if I cancel before making the balance payment?

As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

123

94

Will I have to pay any extra for my booking?

What do I need to do if I want to have the pool heated?

Can we check-in earlier than 4pm, or check-out later than 10am?

Will the villa I book have a gas BBQ?

Can we get a crib & highchair for our baby/toddler?

Will I have to pay any extra for my booking?

All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes

160

141

What do I need to do if I want to have the pool heated?

You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.

75

230

Can we check-in earlier than 4pm, or check-out later than 10am?

This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.

144

81

Will the villa I book have a gas BBQ?

Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.

51

42

Can we get a crib & highchair for our baby/toddler?

Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.

74

53

How can I book tee times for our Orlando golf vacation?

How do I pay for my booked tee times?

How do I use my paid for tee times?

How can I book tee times for our Orlando golf vacation?

Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

82

47

How do I pay for my booked tee times?

We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

82

62

How do I use my paid for tee times?

We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

68

87

  • How can I book tee times for our Orlando golf vacation?

    How do I pay for my booked tee times?

    How do I use my paid for tee times?

    How can I book tee times for our Orlando golf vacation?

    Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

    82

    47

    How do I pay for my booked tee times?

    We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

    82

    62

    How do I use my paid for tee times?

    We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

    68

    87

How do I pay for my villa booking?

Can I pay in a currency other than the quoted USD price?

If I have to cancel my booking, can I get my deposit refunded?

If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

How do I pay for my villa booking?

When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $250 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.

27

77

Can I pay in a currency other than the quoted USD price?

When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.

58

73

If I have to cancel my booking, can I get my deposit refunded?

Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.

86

78

If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.

353

74

Can I order a hire car, or book flights with you?

Can I organise our visits to Disney and other theme parks with you?

Can you recommend things to do and places to go or eat in the Orlando area?

Can I order a hire car, or book flights with you?

You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights

 

94

377

Can I organise our visits to Disney and other theme parks with you?

Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets

322

87

Can you recommend things to do and places to go or eat in the Orlando area?

Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.

66

166

  • What happens if I make an online booking?

    If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

    50

    5

  • What if I change my mind about my booking?

    We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

    100

    10

  • What if I need to change the dates of my booking?

    If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

    90

    20

  • What if must cancel my booking?

    Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

    145

    59

  • Can I get my deposit back if I cancel before making the balance payment?

    As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

    123

    94

  • Will I have to pay any extra for my booking?

    All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes

    160

    141

  • What do I need to do if I want to have the pool heated?

    You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.

    75

    230

  • Can we check-in earlier than 4pm, or check-out later than 10am?

    This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.

    144

    81

  • Will the villa I book have a gas BBQ?

    Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
    Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.

    51

    42

  • Can we get a crib & highchair for our baby/toddler?

    Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.

    74

    53

  • How can I book tee times for our Orlando golf vacation?

    Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

    82

    47

  • How do I pay for my booked tee times?

    We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

    82

    62

  • How do I use my paid for tee times?

    We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

    68

    87

  • How do I pay for my villa booking?

    When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $250 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.

    27

    77

  • Can I pay in a currency other than the quoted USD price?

    When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.

    58

    73

  • If I have to cancel my booking, can I get my deposit refunded?

    Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.

    86

    78

  • If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

    Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.

    353

    74

  • Can I order a hire car, or book flights with you?

    You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights

     

    94

    377

  • Can I organise our visits to Disney and other theme parks with you?

    Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets

    322

    87

  • Can you recommend things to do and places to go or eat in the Orlando area?

    Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.

    66

    166

  • What happens if I make an online booking?

    What if I change my mind about my booking?

    What if I need to change the dates of my booking?

    What if must cancel my booking?

    Can I get my deposit back if I cancel before making the balance payment?

    What happens if I make an online booking?

    If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

    50

    5

    What if I change my mind about my booking?

    We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

    100

    10

    What if I need to change the dates of my booking?

    If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

    90

    20

    What if must cancel my booking?

    Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

    145

    59

    Can I get my deposit back if I cancel before making the balance payment?

    As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

    123

    94

Tab #1
Tab #2
Tab #3
What happens if I make an online booking?
What if I change my mind about my booking?
What if I need to change the dates of my booking?
What if must cancel my booking?
Can I get my deposit back if I cancel before making the balance payment?
Will I have to pay any extra for my booking?
What do I need to do if I want to have the pool heated?
Can we check-in earlier than 4pm, or check-out later than 10am?
Will the villa I book have a gas BBQ?
Can we get a crib & highchair for our baby/toddler?
How can I book tee times for our Orlando golf vacation?
How do I pay for my booked tee times?
How do I use my paid for tee times?
How do I pay for my villa booking?
Can I pay in a currency other than the quoted USD price?
If I have to cancel my booking, can I get my deposit refunded?
If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?
Can I order a hire car, or book flights with you?
Can I organise our visits to Disney and other theme parks with you?
Can you recommend things to do and places to go or eat in the Orlando area?

What happens if I make an online booking?

If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

100

What if I change my mind about my booking?

We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

100

What if I need to change the dates of my booking?

If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

100

What if must cancel my booking?

Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

100

Can I get my deposit back if I cancel before making the balance payment?

As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

100

Will I have to pay any extra for my booking?

All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes

100

What do I need to do if I want to have the pool heated?

You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.

100

Can we check-in earlier than 4pm, or check-out later than 10am?

This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.

100

Will the villa I book have a gas BBQ?

Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.

100

Can we get a crib & highchair for our baby/toddler?

Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.

100

How can I book tee times for our Orlando golf vacation?

Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

100

How do I pay for my booked tee times?

We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

100

How do I use my paid for tee times?

We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

100

How do I pay for my villa booking?

When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $250 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.

100

Can I pay in a currency other than the quoted USD price?

When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.

100

If I have to cancel my booking, can I get my deposit refunded?

Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.

100

If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.

100

Can I order a hire car, or book flights with you?

You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights

 

100

Can I organise our visits to Disney and other theme parks with you?

Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets

100

Can you recommend things to do and places to go or eat in the Orlando area?

Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.

100
What happens if I make an online booking?
What if I change my mind about my booking?
What if I need to change the dates of my booking?
What if must cancel my booking?
Can I get my deposit back if I cancel before making the balance payment?
Will I have to pay any extra for my booking?
What do I need to do if I want to have the pool heated?
Can we check-in earlier than 4pm, or check-out later than 10am?
Will the villa I book have a gas BBQ?
Can we get a crib & highchair for our baby/toddler?
How can I book tee times for our Orlando golf vacation?
How do I pay for my booked tee times?
How do I use my paid for tee times?
How do I pay for my villa booking?
Can I pay in a currency other than the quoted USD price?
If I have to cancel my booking, can I get my deposit refunded?
If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?
Can I order a hire car, or book flights with you?
Can I organise our visits to Disney and other theme parks with you?
Can you recommend things to do and places to go or eat in the Orlando area?

What happens if I make an online booking?

If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

100

What if I change my mind about my booking?

We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

100

What if I need to change the dates of my booking?

If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

100

What if must cancel my booking?

Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

100

Can I get my deposit back if I cancel before making the balance payment?

As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

100

Will I have to pay any extra for my booking?

All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes

100

What do I need to do if I want to have the pool heated?

You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.

100

Can we check-in earlier than 4pm, or check-out later than 10am?

This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.

100

Will the villa I book have a gas BBQ?

Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.

100

Can we get a crib & highchair for our baby/toddler?

Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.

100

How can I book tee times for our Orlando golf vacation?

Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

100

How do I pay for my booked tee times?

We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

100

How do I use my paid for tee times?

We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

100

How do I pay for my villa booking?

When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $250 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.

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Can I pay in a currency other than the quoted USD price?

When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.

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If I have to cancel my booking, can I get my deposit refunded?

Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.

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If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.

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Can I order a hire car, or book flights with you?

You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights

 

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Can I organise our visits to Disney and other theme parks with you?

Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets

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Can you recommend things to do and places to go or eat in the Orlando area?

Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.

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What happens if I make an online booking?
What if I change my mind about my booking?
What if I need to change the dates of my booking?
What if must cancel my booking?
Can I get my deposit back if I cancel before making the balance payment?
Will I have to pay any extra for my booking?
What do I need to do if I want to have the pool heated?
Can we check-in earlier than 4pm, or check-out later than 10am?
Will the villa I book have a gas BBQ?
Can we get a crib & highchair for our baby/toddler?
How can I book tee times for our Orlando golf vacation?
How do I pay for my booked tee times?
How do I use my paid for tee times?
How do I pay for my villa booking?
Can I pay in a currency other than the quoted USD price?
If I have to cancel my booking, can I get my deposit refunded?
If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?
Can I order a hire car, or book flights with you?
Can I organise our visits to Disney and other theme parks with you?
Can you recommend things to do and places to go or eat in the Orlando area?

What happens if I make an online booking?

If you book online you'll be asked to make a 10% deposit payment, up to a maximum of $250 USD, to secure your booking. Once this is received your booking will be made with relevant owner/property management company and you'll receive a receipt for your deposit which constitutes confirmation of your booking

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What if I change my mind about my booking?

We allow 48hrs grace for you to cancel your booking with us. Your card payment for the deposit will be authorised for these 48hrs and only captured from your card once the 48hrs cooling off period has elapsed. And cancellation must be submitted by email to info@highlandsreservevillas.com

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What if I need to change the dates of my booking?

If you need to change the dates of your booking, for whatever reason, before the balance is due for payment 30 days prior to your arrival date, we will always try and accommodate you. However this of course would be subject to availability.

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What if must cancel my booking?

Please see our cancellation policy on our T&C’s page, but if you’re cancelling well before your arrival date and wish to rebook for alternative dates, in some instances we may be able to move your deposit payment to the new booking, but there’s no guarantee that this will be possible.

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Can I get my deposit back if I cancel before making the balance payment?

As outlined in our T&C's any cancellation, prior to payment of the balance owed for your booking, will result in the loss of your deposit.

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Will I have to pay any extra for my booking?

All our quoted prices are for the total amount you will pay for your rental and include all fees and taxes

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What do I need to do if I want to have the pool heated?

You can click the pool heat box when making your booking which will add the total cost for this for all the days that you’ve booked the home. Alternatively, if you decide after you’ve made your booking having paid your deposit without pool heat, we will be happy to add this to your booking, and the cost will be added to the final balanced owed and payable 30 days prior to your arrival.

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Can we check-in earlier than 4pm, or check-out later than 10am?

This is entirely dependent on other bookings at the villa as all homes need to be thoroughly cleaned between rentals, but if there’s enough time between arrivals and departures this can be arranged, but is at the discretion of individual Property Managers, and if it is possible there will be a charge for this, and the cost for this differs between different management companies.

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Will the villa I book have a gas BBQ?

Most villa do not have gas BBQ grills, but these can be rented, and prices are determined by length of rental. However, if you're renting for an extended period, it may be best to get in touch with us and ask us to negotiate a price for you.
Some of the homes we offer do have a gas BBQ that comes with the rental, but you may need to replace the gas bottle, and must clean the BBQ before you leave. If this isn’t done, you will have to pay a $75 cleaning fee which will be deducted from your security deposit.

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Can we get a crib & highchair for our baby/toddler?

Yes, these are available for rental for a one-off fee, approximately $50 to $70. Please contact us if you would like to rent these, or a Pack and Play for the period of your rental.

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How can I book tee times for our Orlando golf vacation?

Please use our enquiry form by filling in your dates, courses, preferred tee time, and number holes. We will then get back in touch quoting the cost for requested choices, and once all’s agreed will book your tee times for you. (insert link)

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How do I pay for my booked tee times?

We will issue an invoice for the total cost of your booked tee times 30 days prior to your arrival. Note that is you choose to pay this invoice by credit/debit card your payment will be subject to a card processing surcharge of between 1% & 2.9% depending on which currency you'll be paying in. Alternatively, you can make an ACH, BACS, IBAN, or SWIFT/BIC bank transfer payment for your tee times without any surcharge.

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How do I use my paid for tee times?

We email you your Golf Vouchers.pdf for all your tee times two weeks prior to your first booked date. This allows for any last-minute changes to times, or numbers of players, something we’ve found does happen quite often. Upon arrival at each course present your Golf Voucher to the relevant representative and you’ll be ready to tee off.

100

How do I pay for my villa booking?

When you make your booking, you will be asked to pay a 10% deposit (up to a maximum of $250 USD) to secure your booking, The balance owed for your booking will becomes due for payment 30 days prior to the date of your arrival. However, if your booking starts less than 30 days prior to your arrival then you will need to pay the full cost of your booking immediately to secure the rental.

100

Can I pay in a currency other than the quoted USD price?

When you book a rental online you will need to pay the deposit in USD. When it comes to paying the balance for your booking, we are happy to take payments in USD, GBP and Euros on credit/debit cards. We also accept payments by ACH, BACS, IBAN or SWIFT/BIC bank transfer. If you make an enquiry, or email us, we can also take your deposit payment in GBP and Euros using the methods stated above. Our exchange rates are very competitive, and achieved by our partners at WISE Bank.

100

If I have to cancel my booking, can I get my deposit refunded?

Unfortunately, deposit payments are not refundable but, if possible, we would be happy to transfer your deposit payment on to another booking for alternative dates.

100

If I must cancel my booking after I’ve paid the balance for my rental, can I get a refund?

Our cancellation policy is outlined in our T&C’s and is on all issued invoices but are as follows. Cancellation 30 to 10 days prior to arrival = 50% loss of rental cost, cancellation 9 to 1 days prior to arrival = 75% loss of rental cost, No Show = 100% loss of rental cost.

100

Can I order a hire car, or book flights with you?

You can, click on the links below to go to our partnered websites that offers both these services and excellent rates, for all your car hire needs, Book Hire Car and fights to and from all airports. Book Flights

 

100

Can I organise our visits to Disney and other theme parks with you?

Yes, we’re partnered with one of the best websites offering this service, just click the following link to order all your Theme Park tickets before you travel. Book Attraction Tickets

100

Can you recommend things to do and places to go or eat in the Orlando area?

Yes, we publish monthly blogs that offer a wide variety of information and reviews of all these things and many more. Just click this link to do directly to our Blog Page.

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safe and secure payments
Trusted villa & Golf vacations 
since 1999: Guaranteed!
We have owned and been providing Orlando villa rental homes and golf vacations at Highlands Reserve golf course since 1999 and have many satisfied guests who return each year for yet another great Orlando vacation with HighlandsReserveVillas.com
Address
Gadd House, Arcadia Avenue
London N3 2JU
Email
info@highlandsreservevillas.com
contact us
disabled access and wheelchair friendly home
We believe everyone should be able to have the holiday of a lifetime here at Highlands Reserve, which is why we can offer a specially converted disabled access home that is also a great choice for guests with limited mobility.
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